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Intrebari frecvente

Daca ai nevoie de ajutor, aici gasesti o lista cu intrebarile cele mai frecvente. Ne straduim sa iti oferim cea mai buna experienta pe site-ul nostru. 

  • Cum pot modifica o comanda deja plasata?

    • Daca ai nevoie sa faci modificari in comanda te rugam sa ne contactezi imediat. De obicei procesam comenzile in 2-4 ore, iar odata procesata comanda nu vom mai putea face modificari. 
    • Change order

    • Cancel order online

    • Cancel order using automated system

    • Unable to cancel order

  • How can I pay for my order?

    We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

  • Can I track my order?

    Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

  • Can I return an item?

    Please visit our Returns & Exchanges page for more information.

  • How long will my order take to be delivered?

    Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.

  • Do I need an account and what are the benefits?

    It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

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